Privacy Policy




We want you to feel safe online. For that reason, we want to explain how we use the personal information we collect from users of the site, with a URL at By providing personal information on the site, you explicitly agree to our collection and use of all information as described in this privacy statement.


What information do we collect?
Lamaisonchorafa collect information when you order products on our Site. When ordering on our Site, you will be asked to enter your name, e-mail address, delivery address, phone number and, when making a purchase, credit/debit card information. You may, however, visit our Site anonymously.

What information do we use: Your name, contact details, address, phone number, email address etc.


To process orders: Your information may be shared with third-party providers of credit card transaction processing services. We also will share your contact information and address with our shipping partner and warehouse to allow them to deliver your order to you – it’s difficult to send you an order if we can’t use your name and address

To personalize your experience and improve customer service: Your information helps us to better respond to your individual needs and more effectively respond to your service and support requests.

To send you service messages by text or email or to call you: The email address you provide when placing an order will be used to send you information and updates pertaining to your order. In addition, your phone number will be shared with the shipping carrier so they can reach out to you regarding your delivery.

Fraud prevention and detection: To prevent and detect fraud against either your or lamaisonchorafa. Unfortunate, but absolutely necessary.

To analyse data: We also anonymize your personal information (so you’re not identifiable) and use it for purposes including testing our systems, research, data analysis, improving our site, and developing new products and services. We also share this (anonymous) information with third parties.

You don’t have to give us any of this personal information, but if you don’t, you may not be able to buy from the Site and you are unlikely to receive our optimal and overall customer experience. But that is your choice – and we respect that.


What information do we collect?
The transaction is processed by STRIPE to ensure fast and secure payment which meets the PCI DSS v3.1 requirements. Lamaisonchorafa does not save your card details.

What information do we use: Your payment information. We accept all major credit and debit cards (VISA, Mastercard, American Express) as well as payment through PayPal ( 

Credit and debit cardsYou will be able to enter your payment details at the time of your placing of your order using a valid credit or debit card (VISA, Mastercard, American Express). The applicable amount will immediately be reserved on your card but will not be debited until your item is dispatched.

All information is encrypted using client-side encryption and sent to Adyen B.V via secure servers (SSL/HTTPS). Lamaisonchorafa reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. Lamaisonchorafa may refuse orders depending on the result of these controls. In light of the above, it is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Credit card companies may block foreign online purchases for security reasons why you need to contact your credit card company and ask them to remove such blocks if applicable.

Lamaisonchorafa reserves the right to check the validity of the PayPal  account that you use for payment. Lamaisonchorafa also reserves the right to check that there are enough funds to cover your purchase and validate the billing address details that you have entered. For PayPal, the applicable amount will be debited immediately in connection with your placement of your order. In the event we are not able to confirm your order we will refund the PayPal account used for placing the order.

How and why we use that information:Take payment and issue refunds:We’ve got to do this to perform our agreement with you and accept payment for an order you place. And we would also like to be able to give you your money back if you decide to return your order.

Fraud prevention and detection: To prevent and detect fraud against either you or us. Unfortunate, but absolutely necessary.


Your contact history with us: What you’ve said to us – for example over the phone, on chat, on social media or via email.

How and why we use that information:Provide customer service and support: We’ve got to do this to perform our contract with you – after all, you expect the best service from us!

Train our staff: So whenever you reach out to us, we can assure that whoever gets back to you is trained to keep up with our standards of service.

Information from accounts you link to us: If you send us an application for a sponsorship or collaboration request, we may use information from the usernames you’ve provided us with.

How and why we use that information:
To enable you to log into our website simply and easily without having to create a specific account: To make it easier for you to use and purchase those awesome items you want so much.

Your response to surveys, competitions, and promotions

How and why we use that information:Run the survey, competition or promotion: We’ve got to do this to perform the survey, competition or promotion. Not cool if we can’t contact you in case you win.

Purchase history and saved items: What you’ve bought in the past and what you’ve stored in your cart for another time.

How and why we use that information:Sell our products: We got to do this to perform our contract with you. If you can’t put our products into a cart, you can’t buy it!

Provide customer service, support and handle returns: We’ve got to do this to perform our side of the contract and if you want to receive help.

Finding out what you – and other customers – like: To ensure we are giving you what you want, to stay ahead of the competition and continue to design bad-ass products.

For general research and analysis purposes: We use the data to understand customer behavior and preferences.

Improve our website and set default options for you (such as language and currency): To give you the best possible shopping experience.

Protect our website: To prevent and detect fraud against either you or lamaisonchorafa – unfortunate, but absolutely necessary. And to meet our legal obligations about looking after your data.


You have a lot of rights relating to your personal information. First and foremost, you’re protected by The EU General Data Protection Regulation (GDPR) which we aim to follow to the point. Among others, this is what we believe is your most important rights:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you (although you most likely will be able to do this through your account)
• The request to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop receiving direct marketing messages, which you can do through your account, at the bottom of each email or by telling us at
• The right to request that we transfer or port elements of your data either to you or another service provider

Children’s online privacy protection act compliance

In compliance with the Children’s Online Privacy Protection Act, we do not collect any information from anyone under 13 years of age. In addition, we do not permit individuals who are under the age of 18 to purchase products on our Site. Our Site, products, and services are all directed to people who are at least 18 years old or older. If you’re under the age of 18, you should not use our Site or purchase any of our products from our Site.


The use of your information is subject to the privacy policy in effect at the time of use. We may amend this privacy policy from time to time. We post the current effective date of this policy at the top of the policy. Changes to the policy will be posted in the revised privacy policy with a new effective date on our Site. We encourage you to review our privacy policy periodically because by visiting our Site you agree to accept any such changes.

If we make significant changes, we will make that clear on the Site, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our Site and Services.

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